EMA Technical Support

Question I added a new Windows user in CIP-E. But now I am unable to find them by searching for the username.   Solution If the Username is not found ...

Problem I haven’t used CIP in a while and forgot my password. I am now unable to login.   Solution You can log in under any CIP Administrator account ...

Question When we try to add a part to our CIP Database from a Distributor Search, we get the following errors: ERROR [42000] [Microsoft][ODBC SQL Serve...

Question What do I need to do to reset the CIP admin account?  Solution The steps for resetting the default Admin account for the CIP Login are listed...

Question Every once in a while when I try to log in to CIP I get an error about an Anti-Forgery cookie. What is this?   Solution This can happen in a fe...

Question We recently moved our CIP web server. I am now unable to connect my CIP client to the CIP web server. How can I establish a connection to the new ...

Question I need to configure my ODBC setup for CIS/CIP and need to do so manually, how is this done? Solution The steps that follow provide an example...

Question During the CIP 17.4 Client installation there is a prompt for a “Path to Footprint View”. I do not know what to enter into this field? Solutio...

Question  We recently upgraded our OrCAD CIP Server to 17.4. Can I install the OrCAD Capture CIP Client for both 17.2 and 17.4?  Solution  At a minimu...

Question We plan to relocate our CIP_E Database from an older SQL Server to a new SQL Server. What tasks do we need to complete after the move? Solutio...