Question

CaptureCIS launches very slowly. When I click on the icon to open Capture it takes almost 5 minutes before I get a product choices dialog. 


Solution

This happens most frequently when there are servers listed in the CDS_LIC_FILE environment variable that either don’t exist or aren’t available. 


When multiple servers are listed, Capture attempts to query each server listed. When a server is unavailable, there is a 60 second network timeout The more servers you have listed, the longer it may take to get to the product choices dialog. 


Keep the CDS_LIC_FILE variable in either User or System variables, but not both. Minimize the number of entries if possible. 


The format of a single entry is “port@host”. Multiple entries need to be separated by a semi-colon (;).